Frequently asked questions
Where is your store located?
We primarily operate as an online fashion store, which means you can shop with us from anywhere with an internet connection. We don't have a physical store location at the moment.
How can I place an order?
Placing an order is easy! Simply browse our website, select the items you love, choose the appropriate size and color, and add them to your cart. Once you're done shopping, proceed to the checkout page to complete your order.
What payment methods do you accept?
We accept major credit and debit cards, as well as PayPal, Apple Pay, and Google Pay, for a seamless and secure checkout experience.
What is your return and exchange policy?
We offer a hassle-free return and exchange policy. If you're not satisfied with your purchase, you can return it within [X] days of receiving the order for a refund or exchange. Please make sure the items are in unworn and original condition with all tags attached. For more details, please refer to our Returns & Exchanges page.
How do I track my order?
Once your order is shipped, you'll receive a confirmation email with a tracking number. You can use this tracking number to monitor the progress of your shipment through our shipping partner's website.
Do you offer international shipping?
Yes, we offer international shipping to many countries. During the checkout process, you'll be able to see if we ship to your location and the associated shipping costs.
Can I cancel an order after it's been placed?
We strive to process orders quickly, but if you need to cancel an order, please contact our customer support as soon as possible. Keep in mind that if the order has already been shipped, cancellation might not be possible.
How do I know what size to order?
To help you find the perfect fit, we provide a detailed size chart on each product page. This chart includes measurements to guide you in selecting the appropriate size. If you're still unsure, feel free to reach out to our customer support team for assistance.
Frequently Asked Questions...
- Where are you located? Texas, primarily online. We are also in a local boutique in Greenville, TX. They are Diana's Chic and Western.
- Do you do custom designs/special orders? Yes, of course. Check out our 'Get Inspired' collection for past designs and customer generated designs. Shoot us an email from our contact page for more information.
- What makes your brims so special? First, we are made right here at home in the great state of Texas. Second, we are Woman and Veteran owned. But more importantly, we just create designs from the heart to share with all of you.
- What is your shipping policy? We will get to you within 3-5 business days with our traditional method. If you need it faster, we are more than happy to accommodate for an increased shipping cost. Just shoot us an email or message before you order.
- Can we get some of your business swag? That is soon to come. Keep a look out for it in the months ahead.